Privacy Policy

Effective Date: February 24, 2025

Last Updated: February 24, 2025

TRISNA HERDIAN ("we," "our," or "us") operates TRISNA WALLET, an NFC hardware wallet for cryptocurrency. This Privacy Policy explains how we collect, use, disclose, and protect your information.

By using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2.1 Personal Information

We may collect information you provide when you:

• Contact us via email, WhatsApp, or Telegram
• Purchase our hardware wallet
• Sign up for beta testing
• Subscribe to updates

This may include:

• Name
• Email address
• Phone number
• Shipping address
• Payment information

2.2 Usage Information

We automatically collect:

• IP address
• Browser type
• Device information
• Pages visited

2.3 Hardware Wallet Data

We do NOT collect or store:

• Private keys or seed phrases
• Wallet addresses
• Transaction history
• Cryptocurrency balances

All cryptographic operations occur offline on your device.

We use collected information to:

• Process orders and provide support
• Communicate with you
• Improve our products
• Process payments
• Comply with legal requirements
• Send product updates (with consent)

We do not sell your personal information. We may share data with:

4.1 Service Providers

• Payment processors
• Shipping companies
• Email platforms

4.2 Legal Requirements

When required by law or to protect our rights.

4.3 With Consent

When you explicitly agree.

We implement security measures including:

• Encryption (AES-256)
• Secure servers
• Access controls
• Regular security assessments

However, no system is 100% secure.

We retain data:

• Customer data: 7 years
• Transaction records: 7 years
• Marketing data: Until unsubscribe
• Technical logs: 90 days

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to data processing
• Data portability

Contact us at: [email protected]

We operate from Indonesia. If you access our services from outside Indonesia, your information may be transferred to and processed in Indonesia.

Our services are not for individuals under 18. We do not knowingly collect information from children.

If you believe a child has provided information, contact us at [email protected].

We may use cookies to enhance your experience. You can control cookies through browser settings.

See our Cookie Policy for details.

Our website may link to third-party sites. We are not responsible for their privacy practices.

California residents have rights under CCPA including:

• Right to know what data we collect
• Right to delete data
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination

EEA residents have rights under GDPR as outlined in Section 7.

Legal basis for processing:

• Your consent
• Contract performance
• Legal obligations
• Legitimate interests

We may update this policy. We will notify you by:

• Posting updates on our website
• Updating the "Last Updated" date
• Email notification (if provided)

TRISNA HERDIAN

Email: [email protected]
WhatsApp: +62 822-9876-5432
Telegram: @trisnawallet

Address:
Jl. Jatihandap, Kel. Jatihandap
Kec. Mandalajati
Bandung
West Java 40195
Indonesia